Returns & Refunds

We hope the men’s sportswear you receive meets your expectations. If you have any issues with your order, please contact our customer service team first, and we will assist you based on the specific circumstances.

1. Return Period

You may submit a return request within 30 days of receiving the item.

Before submitting a request, please ensure the item meets the return criteria. Return requests submitted beyond this period may not be accepted.

2. Return Conditions

Returned items must be in their original condition and meet the following basic requirements:

The item has not been used, worn, or washed;
The item is free from obvious stains, damage, odors, or other conditions that would affect resale;
The item, along with its packaging and tags, remains intact;
The returned item matches the item from the original order.

We may be unable to accept returns for items that have been used or are otherwise unsuitable for resale.

3. How to Request a Return

If you need to return an item, please contact us via our customer service email and provide the following:

Order number;
Name of the item(s) to be returned;
Reason for the return;
Photos of the item or other relevant information, if necessary.

Once customer service confirms your return request, we will provide instructions on the next steps. Please do not ship the item back without prior confirmation, as this may delay the return process.

4. Return Shipping Costs

If the return is due to product quality issues, receipt of the wrong item, or obvious damage caused during shipping, we will handle the return shipping costs based on the specific situation.

If the return is due to personal reasons—such as disliking the item, incorrect size selection, or a change of mind—the customer is generally responsible for the return shipping costs.

5. Refund Processing

Upon receiving the returned item, we will inspect its condition. Once we confirm it meets the return criteria, we will process the refund using the original payment method.

Refunds are typically initiated within 3–5 business days after the return review is completed. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank, payment provider, or other financial service providers.

6. Product Issues

Please contact us as soon as possible if the item you received has obvious quality defects, does not match your order, or has other shipping-related issues.

To help us verify the situation, please provide your order number along with photos or relevant information illustrating the issue. Once the issue is confirmed, we will provide an appropriate solution—such as a return, exchange, or refund—based on the specific circumstances.

7. Items Ineligible for Return

Returns may not be accepted in the following cases:

The item has been worn, used, or washed;
The item shows obvious stains, damage, or odors;
The item is no longer in a resalable condition due to customer actions;
Necessary product tags or accessories are missing;
The return period has expired;
Other situations that do not meet the requirements of the return policy.

8. Return Address

1011 E HILLCREST DR, FLAGSTAFF, AZ 86004